Refund policy
Refund and Return Policy
Thank you for shopping with The Pool Upgrade.
Returns
We accept returns within 30 days of delivery if the item arrives damaged, defective, or incorrect.
To request a return, please contact us at support@thepoolupgrade.com with your order number and a description of the issue.
Non-Returnable Items
Items that have been used, damaged by misuse, or returned without contacting us first may not be eligible for a refund.
Refunds
Once your return request is reviewed and approved, we will issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Exchanges
If your item arrives damaged or defective, we may offer a replacement instead of a refund when possible.
Shipping Costs
Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
Contact
If you have any questions regarding returns or refunds, please contact us at:
support@thepoolupgrade.com
Thank you for shopping with The Pool Upgrade.
Returns
We accept returns within 30 days of delivery if the item arrives damaged, defective, or incorrect.
To request a return, please contact us at support@thepoolupgrade.com with your order number and a description of the issue.
Non-Returnable Items
Items that have been used, damaged by misuse, or returned without contacting us first may not be eligible for a refund.
Refunds
Once your return request is reviewed and approved, we will issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Exchanges
If your item arrives damaged or defective, we may offer a replacement instead of a refund when possible.
Shipping Costs
Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
Contact
If you have any questions regarding returns or refunds, please contact us at:
support@thepoolupgrade.com